Customer Centric Commerce

The new voice of the customer

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Chinese ecomm

Chinese Internet Innovation: Can the sleeping dragon move from copycat to innovator?

I was recently in China speaking at an IBM Smarter Commerce event and encountered a new generation of innovative thinking and entrepreneurialism. Over the past decade, most Chinese internet innovations and businesses have had a...
by Errol Denger
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Giving

Building Brands Focuses on Creating Emotive Connections

This three minute video called “Giving”, put together by the Thai telecommunications conglomerate True has gone viral around the globe.   The clip tells the story of a man rewarded for a lifetime of good deeds he performe...
by Errol Denger
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polyvore collage

Five Fashion Innovators

Innovation and creative destruction are transforming almost every industry around the globe, but some of the most exciting customer experience innovations can be found in the fashion industry.  Leading fashion brands are using...
by Errol Denger
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journey

Delivering Superior Shopping Experiences

By now, almost everyone has seen the quote:  80% of CEOs think they deliver a superior customer experience, yet only 8% of their Customers agree. (Bain and Company, Closing the Deliver Gap, 2005)  While this study is almost 8...
by Errol Denger
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